Shipping Policy

Thank you for choosing Soft Touch Babies! We are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand how we handle shipping and delivery.

Processing Time

• Orders are typically processed within 7-13 business days (excluding weekends and holidays).

• During peak seasons or sales events, processing times may be slightly longer.

• You will receive a confirmation email with tracking information once your order has been shipped.

International Shipping

• We currently offer international shipping to select countries.

• International delivery times typically range from 10-20 business days, depending on the destination.

• Customs duties, taxes, and import fees are the responsibility of the customer.

Order Tracking

• Once your order has shipped, you will receive a tracking number via email.

• You can track your order using the provided link or on our website's order tracking page.

Shipping Address

• Please ensure your shipping address is correct before completing your purchase.

• We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Delayed or Lost Packages

• In case of shipping delays or lost packages, please contact our customer support team at support@softtouchbabies.com.

• We will work with the carrier to resolve the issue promptly.