Return Policy
Thank you for shopping at Soft Touch Babies! We value your satisfaction and aim to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
Returns
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You have 30 days from the date of delivery to request a return.
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To be eligible for a return, your item must be unused, unwashed, and in its original packaging with all tags attached.
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Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
Certain items cannot be returned, including:
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Personalized or customized products
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Items marked as final sale
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Gift cards
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Hygienic products such as pacifiers, teethers, or baby bottles (if opened)
How to Initiate a Return
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Contact our customer support team at support@softtouchbabies.com with your order number and reason for the return.
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Our team will provide you with a return authorization and detailed instructions.
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You are responsible for return shipping costs. We recommend using a trackable shipping service.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 7-10 business days.
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Shipping charges are non-refundable.